2operate Troubleshooting

A simpler OSS solution for service and network performance management

2solve is an advanced and innovative OSS solution designed to support the entire troubleshooting process: From a fault is detected until a resolution has been validated. With 2solve, you do not need any other tool.

The brain is why 2solve is so unique

2solve has an underlying reasoning engine – a brain – that makes it unique from other OSS tools: In addition to performance data and alarms provided by traditional OSS tools, 2solve adds a built-in extra layer of intelligence based on knowledge, experience and automated reasoning. It thus features a unique diagnostics center.

The system is highly automated and provides a user-friendly interface with advanced data visualization.This makes data available for more staff members: non-technical staff members are able to assess service performance degradations and quickly decide who to involve. This means that the staff members can communicate effectively about the state of the network and thus improve both service and network operations.

Network management becomes simple and effective

2solve Troubleshooting Suite will benefit the entire organization as well as staff at all levels of the organization.

2solve uses captured human knowledge in combination with very fast reasoning algorithms to identify and diagnose potential network problems. The system continuously feeds the brain with data and alarms which are important for diagnostics. You can combine this information with network configuration details to help pinpoint specific solutions.

2solve is designed to support less specialized staff. The built-in extra layer of intelligence enables First Line Support to quickly verify if a complaint is due to a network incident. This will significantly reduce the number of incidents being sent to Back Office: More incidents can be closed immediately, and First Line Support staff is able to better pass on tickets to the right expert or team. 2solve also provides analysis tools for detecting network incidents proactively before customers are affected.

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Improved customer experience

2solve enables you to provide customers with fast and accurate response, and due to proactive troubleshooting, the customers will experience better network quality. This will improve overall customer experience.

Reduced OPEX

2solve enables you to solve incidents faster and with fewer staff members involved. This decreases the cost of network operations.

Quality network

Automated diagnostics enables faster responses to degraded network quality, which enhances proactive incident handling, thus providing excellent customer experience.

Empowering staff

2solve provides Front Line Staff with the information required to communicate effectively with customers. This is possible as technical information from the network is accessible in an understandable format. Therefore, Front Line Staff has access to basic information about a given incident without technical experience and without spending extra time.

Fast incident handling

2solve is designed to support non-technical staff working closer to customers. First Line staff can now quickly identify issues and pass on tickets to Back Office. In this way, 2solve ensures that customer complaints are handled with minimum resolution time.

Knowledge sharing

2solve has built-in features that enable effective knowledge sharing. This means that you do not lose information when an incident is moved between organizational units.